DEGREE OF DIFFICULTY:
An employee asks for an overall assessment of his/her job performance.
Deliver an objective assessment of their performance over a specified period of time.
WHAT YOU SHOULD SAY OR DO:
Your focus should be exclusively on what he/she has said or done. Don't focus (though you may briefly mention it) on potential. Here's a quick, yet effective format and method to deliver an objective assessment of his/her performance:
Performance Feedback Form (Example)
Download a free Performance Feedback Form here.
Special Notes: How to use the Performance Feedback Form:
- Use the performance feedback form to focus on what they did and what he/she should do better. Focus on actions he/she took or should take, not necessarily the results. You're not helping him/her unless you help him/her understand that actions lead to results.
- Never, never, never make mention of what his/her attitude has been, is, or should be. It's not helpful or necessary.
- You may need the input of others who work with him/her. Seek it out. Ask them what he/she does well and what he/she could do better. There's a good chance that you aren't able to observe a lot of his/her daily activities.
- Do not ask them to evaluate themselves ahead of time or before you and he/she meet. It doesn't contribute to your purpose.
- Once you complete the form, do not just hand it to him/her and ask him/her to read it. Carve out ten to fifteen minutes of time and meet with him/her to discuss it. Listen to his/her comments or questions. Allow him/her to disagree with you and change your opinion if his/her points are good ones.
WHY IT WILL WORK:
People need to know where they stand, how they stack up, how you view their performance, and they need to know it more frequently than the once-a-year annual review. The more often you can provide them with an honest assessment of their performance, the more likely it is that they will keep them involved, engaged and committed to a high level of performance. Keep it simple. It's not necessary to spend hours filling out forms. Use the form to work for you and your schedule. View it as a thinking tool for you.